Your calls. Your data. Your terms.
Klarson is built for businesses where confidentiality is not optional. EU infrastructure, GDPR by design, and a data architecture that processes only what is needed and retains nothing by default.
What we comply with and what it means in practice.
Not a compliance checkbox
GDPR principles are embedded in how Klarson processes data at every step. No call data is retained beyond your configured policy. No personal data leaves EU jurisdiction. You remain the data controller at all times.
Architecture compatible with healthcare requirements
Klarson's architecture is compatible with HIPAA requirements for appointment scheduling and general patient inquiries. Voice data is processed in memory during the call and not stored as protected health information unless your configuration requires it.
Frankfurt and Dublin. Nowhere else.
Hosted exclusively in Frankfurt and Dublin. Your data never routes through servers outside the European Union. No third-party routing, no cross-border transfers, no exceptions.
Processed during the call. Stored only if you decide.
Every Klarson call follows the same data path. Voice is processed in real time in EU infrastructure, the outcome is written to your systems, and nothing is retained beyond what your policy defines.
Voice is processed in real time on EU infrastructure. No audio is stored at this stage. The call context is loaded from your configured business data.
Calendar availability, qualification criteria, escalation rules. Only the data your configuration defines is accessed. Nothing else is pulled or read.
A transcript is created and stored according to your retention policy. 7 days, 30 days, 90 days, or no retention. You configure this before go-live.
CRM record, calendar booking, team notification. Only the data produced by the call is written. Nothing additional is stored, inferred, or retained.
What Klarson does not do with your data.
Does not train on your calls
Voice data and transcripts from your operation are never used to train or improve AI models, by Klarson or any third party. Your calls are yours.
Does not share data between clients
Your call recordings, transcripts, and business configuration are completely isolated. No data is shared, aggregated, or cross-referenced between tenants under any circumstance.
Does not retain data by default
Nothing is stored unless you configure a retention window. The default state is no retention. You decide what is kept, where it is kept, and for how long.
Does not route outside the EU
All voice processing, data storage, and system operations run exclusively on EU infrastructure. Frankfurt and Dublin. No routing exceptions, no third-party data transfers outside the region.
Data Processing Agreement available on request.
As a data processor under GDPR, Klarson provides a standard Data Processing Agreement that defines the obligations of both parties, the categories of data processed, the purpose of processing, and the sub-processors involved. Request it directly and we will send it within one business day.
Responded within one business day.
Security questions before you commit.
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